Troubleshooting Common Wavo Health AI Scribe Issues

While Wavo Health AI Scribe is designed for ease of use, occasional issues can arise. This guide covers solutions to some of the most common problems users might encounter.

Audio and Recording Issues

Problem: Poor audio quality or incomplete transcription.

• Solution 1: Check Microphone: Ensure your microphone is correctly selected in the Wavo Health settings and your operating system's sound settings. Test the microphone to confirm it's working.
• Solution 2: Reduce Background Noise: Minimize ambient noise like conversations, fans, or music during recording.
• Solution 3: Microphone Placement: Position the microphone appropriately (e.g., closer to the speakers, away from noise sources) as recommended for your device.
• Solution 4: Speak Clearly: Ensure both provider and patient are speaking clearly and at an adequate volume.

Problem: Recording doesn't start or stops unexpectedly.

• Solution 1: Check Permissions: Verify that Wavo Health has permission to access your microphone in your system settings (Windows/macOS).
• Solution 2: Restart Application: Close and reopen the Wavo Health application.
• Solution 3: Check Internet Connection: A stable internet connection is required for certain functions. Ensure you are online.
• Solution 4: Available Storage: Ensure your device has sufficient storage space if recordings are temporarily stored locally.

Note Generation and Accuracy Issues

Problem: Generated note seems inaccurate or incomplete.

• Solution 1: Review Audio: Listen back to the recording segment within Wavo Health to confirm if the information was captured clearly in the audio.
• Solution 2: Edit the Note: Manually correct any inaccuracies. The AI learns from your corrections over time, improving future performance.
• Solution 3: Check Template: If using a template, ensure the correct one was selected for the encounter type.
• Solution 4: Report Persistent Issues: If you consistently experience inaccuracies with clear audio, please contact support with examples.

Problem: Note generation is slow.

• Solution 1: Check Internet Connection: Processing relies on cloud servers; a slow connection can impact speed.
• Solution 2: Encounter Length: Longer recordings naturally take more time to process.
• Solution 3: System Load: High server load can occasionally slow processing. Wait a few moments and check again.

EHR Integration Issues

Problem: Notes are not syncing to the EHR.

• Solution 1: Check Connection Status: Verify the EHR connection status within Wavo Health settings. Re-authenticate if necessary.
• Solution 2: Verify Patient Match: Ensure the patient selected in Wavo Health correctly matches the patient record in the EHR.
• Solution 3: Check EHR Status: Ensure your EHR system is online and functioning correctly.
• Solution 4: Review Sync Logs/Errors: Check for specific error messages in Wavo Health related to the sync failure and consult the Help Center or support.

General Issues

Problem: Application is slow or unresponsive.

• Solution 1: Restart Application: The simplest fix is often to close and reopen Wavo Health.
• Solution 2: Check for Updates: Ensure you are running the latest version of the Wavo Health application.
• Solution 3: Restart Computer: A full system restart can resolve underlying performance issues.

Still Having Trouble?

If these steps don't resolve your issue, please don't hesitate to:

• Consult the detailed guides in our Wavo Health Help Center.
• Contact our dedicated Support Team with specific details about the problem you're experiencing.

We are committed to ensuring a smooth experience with Wavo Health AI Scribe.