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Security First: How Wavo Health Protects Patient Data

Understand the robust security measures Wavo Health employs, including HIPAA compliance, data encryption, and secure infrastructure, to safeguard sensitive patient information.

WHT

Wavo Health Team

Security & Compliance

July 31, 2024
Security First: How Wavo Health Protects Patient Data

Security First: How Wavo Health Protects Patient Data

In healthcare, trust is paramount. At Wavo Health, protecting the confidentiality, integrity, and availability of patient data is our top priority. We understand the sensitive nature of clinical information and have implemented comprehensive security measures, adhering to HIPAA standards and beyond, to ensure your data and your patients' data are always secure.

HIPAA Compliance

Wavo Health is designed with the Health Insurance Portability and Accountability Act (HIPAA) regulations at its core.

  • Business Associate Agreements (BAAs): We readily enter into BAAs with covered entities, contractually obligating us to protect Protected Health Information (PHI) according to HIPAA standards.
  • Privacy Rule Adherence: Our policies and technology enforce the necessary safeguards to control how PHI is used and disclosed.
  • Security Rule Implementation: We employ administrative, physical, and technical safeguards to protect electronic PHI (ePHI).

Technical Safeguards

We utilize state-of-the-art technology to secure data at every stage.

  • Data Encryption:
    • In Transit: All data transmitted between your device and Wavo Health servers (including audio recordings and notes) is encrypted using industry-standard protocols like TLS 1.2+.
    • At Rest: Data stored on our servers, including backups, is encrypted using robust algorithms like AES-256.
  • Access Controls:
    • Role-Based Access: Users only have access to the information necessary for their role.
    • Strong Authentication: Secure login procedures, potentially including multi-factor authentication (MFA), protect against unauthorized account access.
    • Audit Logs: We maintain detailed logs of access and actions taken within the system for monitoring and accountability.
  • Secure Infrastructure:
    • Cloud Hosting: We partner with leading cloud providers (like AWS, Google Cloud, or Azure) that meet rigorous security and compliance standards (e.g., SOC 2, ISO 27001).
    • Network Security: Firewalls, intrusion detection/prevention systems, and regular vulnerability scanning protect our network infrastructure.

Administrative Safeguards

Policies and procedures govern our internal operations to ensure security.

  • Security Personnel: We have designated security officers responsible for developing and implementing our security policies.
  • Employee Training: All Wavo Health employees undergo regular security awareness and HIPAA compliance training.
  • Risk Management: We conduct regular risk assessments to identify and mitigate potential threats to data security.
  • Incident Response Plan: We have a documented plan to promptly respond to and manage any potential security incidents.

Physical Safeguards

While primarily a cloud-based service, the underlying data centers employ stringent physical security measures.

  • Data Center Security: Our cloud partners maintain secure facilities with measures like controlled access, surveillance, and environmental controls.

Data Handling and Storage

  • Data Minimization: We strive to collect and retain only the data necessary to provide our service effectively.
  • Secure De-identification (Where Applicable): For AI training and improvement, data is rigorously de-identified according to HIPAA safe harbor or expert determination methods.
  • Data Storage Location: We are transparent about where data is stored. Typically, data for US clients is stored within the United States. Specifics can be found in our BAA and terms of service.

Your Role in Security

Security is a shared responsibility.

  • Strong Passwords: Use unique, complex passwords for your Wavo Health account.
  • Secure Devices: Ensure the devices you use to access Wavo Health are secure (e.g., updated OS, anti-malware software).
  • Log Out: Always log out of your session when finished, especially on shared computers.
  • Report Suspicious Activity: Contact us immediately if you suspect any unauthorized access to your account.

Commitment to Trust

Wavo Health is committed to maintaining the highest standards of data security and privacy. We continuously monitor the evolving threat landscape and update our practices to ensure the ongoing protection of sensitive clinical information. You can focus on patient care, confident that Wavo Health is handling documentation securely and compliantly.

For more detailed information, please review our Privacy Policy and Terms of Service, or Contact Us with specific security questions.

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